Microland Walkin Drive for Freshers 21st Sept Time 10 : AM View Details

Date-21st September to 23rd September , Starting Time: 10 AM

Designation Interview's - Service Desk & Helpdesk - Gurgaon (Sep 21 - Sep 23) - 4 Opening(s)
Job Description Interested candidate can directly walk-in for F2F interview at below mentioned address with their updates resume.

Date & Time: Monday (Sep 21' 2015) - Wednesday (Sep 23' 2015) 

Interview Time: 10:00 PM -- 05 :00 PM

Interview Venue Details: 

Microland Limited,
Ground Floor, No. 6 & 7, Palm Court,
Sector 14, Maharana Pratap Chowk,
Gurgaon 122 001, Haryana
Nearest Metro Station MG Road

Criteria: 

Candidate should be comfortable for 24*7 shifts. 
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companys worked-Offer letter, salary slip, and Experience letter.
Should have around 2 to 4 Years of overall experience in IT & Technical troubleshooting, with at least 1 year of experience in managing teams 
ITIL knowledge preferred Good understanding of Technology 
Good problem solving skills, analytical skills, effective communication and interpersonal skills 
Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism. 

Job Description : 

Logging user complaints received through phone, email, and web
Allocating calls to onsite/ field service engineers
Assigning severity level to each call as per the predefined definitions
Call tracking and closing
Prioritize & resolve the incident as per the defined matrix
Monitor the Service Desk tool for open, and pending incidents
Update incident status to users periodically & as per the communication standards as and when the status changes
Co-ordinate with Vendors and carry out escalation when appropriate
Vendors coordination and Vendors Performance Reports as per schedule
Escalation of calls to various levels based on SLA
Identification and resolution of chronic calls and problem. Co-ordination with HMCL for technical problems logged at the Service Desk
Report generation and analysis
Services will be delivered in adherence to HMCLs process framework for service delivery.
Licenses Management for all the in scope users / assets / Vendors.

Regards
Desired Profile Please refer to the Job description above
Experience 1 - 2 Years
Industry Type IT-Hardware & Networking
Role Customer Support Engineer/Technician
Functional Area IT Hardware, Technical Support, Telecom Engineering
Education
UG - Any Graduate

PG - Any Postgraduate

Doctorate - Doctorate Not Required

Compensation: Not disclosed
Location Gurgaon
Keywords Desktop Support Service Desk Technical Support Remote IT Deskside FMS Hardware & Networking Engineer EUS Computer Hardware Engineer System Engineer Hardware And Networking Sr. FMS Sr. Desktop Support Lotus Notes
Contact Ghanshyam 
Microland Limited 
Ground Floor, No. 6 & 7 
Palm Court, Sector 14, 
Gurgaon, Near: Maharana Pratap Chowk 
GURGAON,Haryana,India 122001
Telephone 00000000
Website http://microland.com/